Privacy Policy

Last updated: September 28, 2026

Introduction

The Call Center Doctors ("we," "our," or "us") operates SwathIQ, a hail, storm, and property data service available at swathiq.ccdocs.com, through hail maps embedded on other websites, and through related emails and text messages (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use the Service.

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

Information We Collect

Information You Provide

We collect information you provide when you:

• Request access or create an account
• Sign in with Google
• Subscribe to storm alerts
• Contact us, request information about our services, or book a call
• Make a purchase
• Upload a file, such as a list of addresses to check against storm history

This information may include your name, email address, phone number, company name, business details (such as team size, revenue range, and how you plan to use SwathIQ), the areas you want to follow, and any other details you choose to provide. When you sign in with Google, we receive basic profile information from Google, such as your name, email address, and account identifier. Payments are processed by our payment provider, Stripe. We do not receive or store your full card number.

Information From Hail Maps on Other Websites

Some businesses place a SwathIQ hail map on their own websites. If you submit a request through one of those maps, we collect the information you enter, such as your name, email address, phone number, and address, and may share it with the business whose website you were visiting so it can contact you.

Automatically Collected Information

When you visit the Service, we automatically collect certain information, including:

• IP address and approximate location
• Browser type and device information
• Pages visited, searches you make (such as addresses and areas you look up), date and time of visits, and the website that referred you

We use cookies to keep you signed in and to operate the Service. We may use analytics tools that record how you interact with the Service, such as the pages you view and the links and buttons you click.

Property, Storm, and Contact Data

The Service includes weather data from public government sources, such as NOAA weather radar and National Weather Service storm reports, as well as from other weather data providers. It also includes information about properties and property owners, such as addresses, names, and contact details, that we obtain from public records, commercially available sources, other third parties, and our own business activities. We use this information to operate the Service and make it available to our business customers, who use it for purposes such as marketing, property inspections, and insurance-claim support.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service, including accounts and storm alerts
• Review access requests and respond to your inquiries
• Process purchases and send account and transaction messages
• Send you communications about SwathIQ and The Call Center Doctors' services
• Improve the Service and analyze how it is used
• Protect the security of the Service and prevent fraud and abuse
• Comply with legal obligations

Information Sharing

We may share information in the following circumstances:

• Service providers: We share information with third-party service providers who help us operate the Service, such as hosting, sign-in, email delivery, text messaging, payment processing, customer relationship management, analytics, mapping, font, and content delivery providers.
• Our sales and support teams: Information you provide, such as when you request access or contact us, is shared with our sales and support teams, who may follow up with you by email, phone, or text message about SwathIQ and our other services.
• Business customers: We make property, storm, and contact data available to our business customers as part of the Service. Requests submitted through a hail map on a business's website are shared with that business.
• Legal requirements: We may disclose information if required by law, court order, or governmental regulation, or to protect our rights and the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
• With your consent: We may share information for other purposes with your permission.

Text Messages

If you agree to receive text messages from us, we may send you text messages about storms in your area, your account, and our services. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Mobile numbers and text message consent collected for our text message program are not shared with or sold to third parties or affiliates for their marketing purposes.

Property Owners

If you are a property owner and would like to request that your contact information be removed from the data we make available to our customers, please contact us at info@ccdocs.com or 1-877-766-3765. We will respond to your request as required by applicable law.

Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and, where analytics are enabled, understand how the Service is used. You can control cookies through your browser settings. Disabling cookies may prevent you from signing in or using parts of the Service.

Data Retention

We keep personal information for as long as needed to provide the Service and for our legitimate business purposes, such as complying with legal obligations, resolving disputes, and enforcing our agreements.

Information may be processed and stored in the United States or other countries where we or our service providers operate.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of the sale or sharing of your personal information
• Request data portability

Residents of California and certain other U.S. states may have additional rights under their state's privacy laws. To exercise any of these rights, please contact us using the information below. We may need to verify your identity before we act on a request, and you may use an authorized agent to make a request on your behalf. We will not discriminate against you for exercising your rights.

Some browsers offer a "Do Not Track" setting. Because there is no common standard for these signals, the Service does not currently respond to them.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: